At Diving Gear Shop, we’re as committed to your satisfaction as we are to your diving safety. If your equipment isn’t quite right, our straightforward returns process ensures you can dive with confidence.

Our Returns Promise

We accept returns within 15 days of delivery for most items. Your gear must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Care & Repair products (once opened)
  • Eco-Friendly Products marked as final sale
  • Any items that have been used in water or show signs of wear

How to Return Your Diving Equipment

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our diving-experienced team will respond within 48 hours with return instructions
  3. Package Securely – Use original packaging if possible, ensuring all items are protected
  4. Ship Your Return – Send to our Truro address using a tracked service (return shipping is at your expense unless faulty)

Exchange Process

Need a different size or model? Follow the return process above, clearly stating you’d like an exchange. We’ll:

  1. Hold your replacement item for 7 days while we await your return
  2. Ship the new item once we receive and inspect your return
  3. Cover standard shipping costs for exchanges (upgrades require additional payment)

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Diving Gear Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Reason for Return: [Size Issue/Product Fault/Change of Mind/etc.]

Please advise next steps. I have:

  • Kept all original packaging and tags
  • Not used the item in water
  • Included all accessories

Best regards,
[Your Full Name]
[Your Contact Number]

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs/duties fees
  • Consider using our prepaid return label service (available on request)

For any questions about our returns policy, our team of diving enthusiasts is ready to help at [email protected].

Happy Diving,
The Diving Gear Shop Team