Welcome to Diving Gear Shop’s FAQ section. Whether you’re a recreational diver preparing for local waters or a professional gearing up for an expedition, we’re here to help answer your questions about our products and services.
Product Questions
What types of diving equipment do you specialise in?
We offer comprehensive diving equipment including:
- Drysuits (including cold water and kayak-specific options)
- Buoyancy Control Devices (BCDs)
- Dive computers and safety equipment
- Essential accessories (boots, bags, change robes/mats)
- Care & repair products
- Eco-friendly diving gear
Do you offer equipment for different water temperatures?
Absolutely! Our range includes specialised gear for:
- Cold water diving: Thermal-lined drysuits and accessories
- Tropical diving: Lightweight BCDs and recreational gear
- All conditions: Our dive computers and safety equipment work in any environment
How do I choose the right size for a drysuit?
We recommend consulting our detailed sizing charts for each drysuit model. If you’re between sizes or have specific fit requirements, our customer service team at [email protected] can provide personalised advice based on your measurements and diving needs.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (£12.95 worldwide): Via DHL/FedEx (10-15 days after dispatch) – ideal for urgent needs
- Free Standard Shipping: Via EMS (15-25 days after dispatch) for orders over £50
Pro Tip: Order at least 3 weeks before your trip for standard shipping, or 2 weeks for express to account for potential customs delays.
Do you ship to my country?
We ship worldwide except some remote regions in Asia. Our checkout system will automatically confirm if we can deliver to your location. If you have specific concerns about your region, please contact us before ordering.
How are fragile items like dive computers packaged?
We take special care with all equipment:
- Drysuits & BCDs: Professionally folded in protective garment bags
- Dive Computers: Original manufacturer packaging with protective outer box
- Fins & Masks: Securely wrapped to prevent transit damage
- Cold Water Gear: Packaged with thermal-lined protection
Returns & Exchanges
What is your return policy?
We offer a hassle-free 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
What if my gear arrives damaged?
In the rare event of damaged goods, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover all return shipping costs.
Payments & Accounts
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account to track orders?
Currently, we provide order tracking via email updates. You’ll receive dispatch confirmation within 48 hours of ordering, followed by shipping updates with tracking information. We’re developing an account system for future convenience!
Diver Support
I need advice about equipment for a specific dive trip. Can you help?
Absolutely! Our team consists of experienced divers who understand different diving environments. Email us at [email protected] with details about your destination, water conditions, and experience level, and we’ll recommend the perfect gear.
Do you offer professional/expedition diver discounts?
We occasionally run special offers for professional divers and expedition teams. Contact us with details about your needs, and we’ll let you know about any current promotions or package deals for larger orders.
Remember: At Diving Gear Shop, we’re not just shipping products – we’re delivering your next underwater adventure. If you have any questions not covered here, don’t hesitate to reach out to our friendly team.